My account keeps being accessed by someone else's phone in another state. I've changed...

GetHuman-jmathes's customer service issue with Snapchat from November 2018

Help with my Snapchat issue
The issue in GetHuman-jmathes's own words
My account keeps being accessed by someone else's phone in another state. I've changed my password several times to randomly generated sequences of ** characters or more, added *-factor auth, and nothing keeps them out. I think you need to require mobile apps to log in again after password changes.**More importantly, I think it's literally impossible to contact Snapchat customer support through your website. This is a serious problem for me.
GetHuman-jmathes did not yet indicate what Snapchat should do to make this right.
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Customer service issue
Reported by GetHuman-jmathes
Nov 2nd, 2018 - 2 mons ago
I have an issue with Snapchat too
Fixed
Seen by 1 customer so far
Similar issue to 20052 others
0 customers following this
Items needed
Username
Email on Account
Phone Number on Account
Name of Account Holder
Country
Snapchat Version Type
Device Used
Timeline
GetHuman-jmathes started working on this issue
Nov 2nd 6:23pm
GetHuman-jmathes indicated the issue is not fixed yet.
Nov 2nd 6:24pm