I got logged out of my account randomly and it is not recognizing my password, email or...
GetHuman1472385's customer service issue with Snapchat from November 2018
Help with my Snapchat issue
First: share to improve GetHuman1472385's odds
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GetHuman1472385's next move: go to the Snapchat help center.
Snapchat doesn't have a customer phone number that is answered by an agent. Instead, GetHuman1472385 will want to follow the link below to head to their help center. We will check on GetHuman1472385 later to make sure it's all set or try to help escalate.
Before contacting them, items GetHuman1472385 may need:
Username, Email on Account, Phone Number on Account, Name of Account Holder, Country, Snapchat Version Type, and Device Used
Tip from another customer
If your email and password are changed on the account then there is no way to recover the account. This company has a very strict policy with recovering accounts and if anything is different then you cannot recover the account. You must have the original email or phone number on the account.
The issue in GetHuman1472385's own words
I got logged out of my account randomly and it is not recognizing my password, email or phone number, which means somebody hacked my account and changed all of my info. I have been using this account for years and I have proof that it is my account, Snapchat has emailed me and texted me with my correct email and phone number that I had previously linked and verified to my account, and all of the memories are of me which you can clearly see. I am willing to do whatever it takes to get my account back. Please help me
GetHuman1472385 did not yet indicate what Snapchat should do to make this right.
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