I had an account on Snapchat I started getting logged out and I know that no one has my...
GetHuman-torischr's customer service issue with Snapchat from November 2018
Help with my Snapchat issue
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Waiting to see what went wrong with our suggestion for how to get Snapchat help.
Before contacting them, items GetHuman-torischr may need:
Username, Email on Account, Phone Number on Account, Name of Account Holder, Country, Snapchat Version Type, and Device Used
Tip from another customer
If your email and password are changed on the account then there is no way to recover the account. This company has a very strict policy with recovering accounts and if anything is different then you cannot recover the account. You must have the original email or phone number on the account.
The issue in GetHuman-torischr's own words
I had an account on Snapchat I started getting logged out and I know that no one has my password other then me. So I figured I was getting hacked I then changed my password. I was still getting logged out so I changed my password for a third time and it stopped. Something felt wrong so I decided to deactivate my account, this was about * days ago. I had my friends make sure that no one messaged them from that account for ** days because it takes ** days to permanently deactivate unless someone signed in. Today one of my friends showed that someone logged back into that account and changed the name to a Russian name? I’m not sure but now it’s not going to deactivate and I was wondering if anyone could shut down that account.
GetHuman-torischr did not yet indicate what Snapchat should do to make this right.
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