Hello,*I have recently changed my email address & my phone number but I can not remembe...

GetHuman1466811's customer service issue with Snapchat from November 2018

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Help with my Snapchat issue
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GetHuman1466811's next move: go to the Snapchat help center.
Snapchat doesn't have a customer phone number that is answered by an agent. Instead, GetHuman1466811 will want to follow the link below to head to their help center. We will check on GetHuman1466811 later to make sure it's all set or try to help escalate.
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Username, Email on Account, Phone Number on Account, Name of Account Holder, Country, Snapchat Version Type, and Device Used
The issue in GetHuman1466811's own words
Hello,*I have recently changed my email address & my phone number but I can not remember my snapchat password to change the email or mobile number & I have no way of getting my old phone with the number & email back. Could you please be able to reset my password so I can change my personal details *My snapchat account is @benconnell*. *Also any time I take a snap chat since the new update my snaps turn black the only way I know how to did this is to delete the app and re add it but I can not do this as I will not be able to get back into my account until I can reset my password. Please reset my password or send me back an email saying you have a way to fix the problems. Or if you cannot do what I ask , this will be very disappointing news if you cannot help someone who has used the app for years and I will lose all of my streaks which I have for a long time. I know it will go against privacy policy but I need this done
GetHuman1466811 did not yet indicate what Snapchat should do to make this right.
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Customer service issue
Reported by GetHuman1466811
Nov 1st, 2018 - a mon ago
I have an issue with Snapchat too
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Timeline
GetHuman1466811 started working on this issue
Nov 1st 8:40pm