Hello,*I have recently changed my email address & my phone number but I can not remembe...

GetHuman1466811's customer service issue with Snapchat from November 2018

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Help with my Snapchat issue
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Username, Email on Account, Phone Number on Account, Name of Account Holder, Country, Snapchat Version Type, and Device Used
The issue in GetHuman1466811's own words
Hello,*I have recently changed my email address & my phone number but I can not remember my snapchat password to change the email or mobile number & I have no way of getting my old phone with the number & email back. Could you please be able to reset my password so I can change my personal details *My snapchat account is @benconnell*. *Also any time I take a snap chat since the new update my snaps turn black the only way I know how to did this is to delete the app and re add it but I can not do this as I will not be able to get back into my account until I can reset my password. Please reset my password or send me back an email saying you have a way to fix the problems. Or if you cannot do what I ask , this will be very disappointing news if you cannot help someone who has used the app for years and I will lose all of my streaks which I have for a long time. I know it will go against privacy policy but I need this done
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Customer service issue
Reported by GetHuman1466811
Nov 1st, 2018 - a mon ago
I have an issue with Snapchat too
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GetHuman1466811 started working on this issue
Nov 1st 8:40pm