My phone was stolen several months ago and when I got a new snapchat it said my passwor...

GetHuman1466549's customer service issue with Snapchat from November 2018

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GetHuman1466549's next move: go to the Snapchat help center.
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Username, Email on Account, Phone Number on Account, Name of Account Holder, Country, Snapchat Version Type, and Device Used
The issue in GetHuman1466549's own words
My phone was stolen several months ago and when I got a new snapchat it said my password was incorrect which I know for a fact is not true. When I typed forgot password and gave my phone number and email the account that was sent to my email to reset the password for was for s*melgar* (my real account was s*melgar) I'm not sure why this is the case or what is wrong since that is the only email I've used and I only have one phone number. In any case I just created a new account but I just had an immediate family member pass away and had many many pictures and videos of them saved on my snapchat that I no longer have. Is there any way for me to retrieve these?
GetHuman1466549 did not yet indicate what Snapchat should do to make this right.
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Customer service issue
Reported by GetHuman1466549
Nov 1st, 2018 - a mon ago
I have an issue with Snapchat too
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Seen by 1 customer so far
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GetHuman1466549 started working on this issue
Nov 1st 8:02pm