Losing access to two step verification after changing mobile number

GetHuman-mmateens's customer service issue with Snapchat from October 2018

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The issue in GetHuman-mmateens's own words
Log in to snap chat on my new mobile number ... I had activated the two step verification code on snap chat linked to my old mobile number. I then changed my mobile number but did not update this on snap chat. Having re-installed snap chat it requires the two factor verification code to login, which is now being sent to my old mobile number, which I have no way of getting back. Is there any way of getting this code through to my new email address or through to my new mobile number?
I need to gain access to my snapchat
Email me or ring me with my two step verification code
Tried calling mobile provider to have my old number re-instated and tried logging in through an old device.
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Customer service issue
Reported by GetHuman-mmateens
Oct 23rd, 2018 - 3 years ago
Seen by 5 customers so far
Similar issue to 18735 others
0 customers following this
Items needed
Email on Account
Phone Number on Account
Name of Account Holder
Snapchat Version Type
Device Used


GetHuman-mmateens started working on this issue
Oct 23rd, 2018 9:35am
GetHuman-mmateens indicated the issue is not fixed yet.
Oct 26th, 2018 9:55am