The account @kaytee** has been hacked and no matter how many times we change the passwo...

GetHuman-katiegos's customer service issue with Snapchat from October 2018

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Username, Email on Account, Phone Number on Account, Name of Account Holder, Country, Snapchat Version Type, and Device Used
Tip from another customer
If your email and password are changed on the account then there is no way to recover the account. This company has a very strict policy with recovering accounts and if anything is different then you cannot recover the account. You must have the original email or phone number on the account.
The issue in GetHuman-katiegos's own words
The account @kaytee** has been hacked and no matter how many times we change the password the person still finds away in, this is going as fast as identify theft. I might have to take legal action if I can’t get this person deleted, blocked and officially off Snapchat . This snapchatters name is @callmekimblee . I have tried to report them numerous times but action is not being taken . If this goes any further where you guys can not handle this yourself being the company who controls this site , I will have to take legal action to stop my account from being stolen
GetHuman-katiegos did not yet indicate what Snapchat should do to make this right.
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Customer service issue
Reported by GetHuman-katiegos
Oct 20th, 2018 - a mon ago
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GetHuman-katiegos started working on this issue
Oct 20th 5:48pm