I was kn my sc account, just like every other day and some person idr who exactly sent...

GetHuman-konalove's customer service issue with Snapchat from October 2018

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Username, Email on Account, Phone Number on Account, Name of Account Holder, Country, Snapchat Version Type, and Device Used
Tip from another customer
If your email and password are changed on the account then there is no way to recover the account. This company has a very strict policy with recovering accounts and if anything is different then you cannot recover the account. You must have the original email or phone number on the account.
The issue in GetHuman-konalove's own words
I was kn my sc account, just like every other day and some person idr who exactly sent me this link about how to get a high sc score, I clicked on it and I thought well this is kind of dumb but it was a way for them to hack into my account, for I should've just left it alone and blocked them but I didnt, i didnt know what a it was but I put in my username and password, I didnt know it was a trap. I got off of sc for a while and played a game. I walked away from my phone for a while but then I got an email, I checked it and it said that an iphone * and its location was found trying to get into my account, earlier I had looked at who this person was and they has their snap location which I didnt think was a hig deal until I got the email and the location of the iphone * was the exact same location this person's sc location was and that was when I knew they had hacked into my account. So I saw that I had ANOTHER email saying that my email has been changed to this person's email. I was furious so I tried to change my password and just log back into my account except it did not let me. This person is in my account right now and I need to get help immediately for idk what they are doing rn and they need to be stopped.
GetHuman-konalove did not yet indicate what Snapchat should do to make this right.
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Customer service issue
Reported by GetHuman-konalove
Oct 18th, 2018 - a mon ago
I have an issue with Snapchat too
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GetHuman-konalove started working on this issue
Oct 18th 8:59pm