someone who did not have my password because I would not give it to them took it upon t...

GetHuman1367278's customer service issue with Snapchat from October 2018

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Help with my Snapchat issue
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Tip from another customer
If your email and password are changed on the account then there is no way to recover the account. This company has a very strict policy with recovering accounts and if anything is different then you cannot recover the account. You must have the original email or phone number on the account.
The issue in GetHuman1367278's own words
someone who did not have my password because I would not give it to them took it upon themselves to reset my account somehow and locked me out where my verification information was changed such as my telephone number and email so I can’t reset my password and my password was originally changed as well. I contacted Snapchat this morning at *am and nothing had been done. I just want to be able to get my Snapchat back . How is someone even able to do that? This is the same person who downloaded my Snapchat data from my settings. Who even knew that was a thing? Snapchat should notify the person wen an unknown device logs into their account because the lengths I’ve gone to do this is ridiculous and I haven’t been able to get on ** hours and my streaks are gonna be gone it isn’t not fair. My email is J*****@***.com and my phone number is ***-***-**** Imy previous password before it was changed was hellokittylover*** and my birthday is April ** if this is useful information. I just want my Snapchat account back
GetHuman1367278 did not yet indicate what Snapchat should do to make this right.
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Snapchat

Customer service issue
Reported by GetHuman1367278
Oct 18th, 2018 - a mon ago
I have an issue with Snapchat too
Fixed
Seen by 2 customers so far
Similar issue to 17991 others
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Items needed
Username
Email on Account
Phone Number on Account
Name of Account Holder
Country
Snapchat Version Type
Device Used
Timeline
GetHuman1367278 started working on this issue
Oct 18th 1:22am
GetHuman1367278 confirmed the issue is fixed. Hooray!
Oct 18th 1:24am