I was at a festival and took a lot of pictures and videos but could't upload them to my...

GetHuman-rzpwnzu's customer service issue with Snapchat from October 2018

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The issue in GetHuman-rzpwnzu's own words
I was at a festival and took a lot of pictures and videos but could't upload them to my story because of bad internet connection. Some of my pictures were able to be uploaded. Usually when I don't have service, the un-uploadable pictures and videos remain under my story section in red front and a "!" with a "tap to retry" button next to it. My phone died and when I turned it on, none of the pictures and videos were under my memories so I had no option of trying to reupload them later and I basically lost all the videos I took. Is there any way I can recover them or are they lost forever? :c**-Rozina Nalbandian
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Customer service issue
Reported by GetHuman-rzpwnzu
Oct 14th, 2018 - 2 mons ago
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GetHuman-rzpwnzu started working on this issue
Oct 14th 10:15am