My account has been hacked they are sending out snaps to everyone trying to get money i...

GetHuman-kandiceg's customer service issue with Snapchat from October 2018

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Help with my Snapchat issue
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GetHuman-kandiceg's next move: go to the Snapchat help center.
Snapchat doesn't have a customer phone number that is answered by an agent. Instead, GetHuman-kandiceg will want to follow the link below to head to their help center. We will check on GetHuman-kandiceg later to make sure it's all set or try to help escalate.
Before contacting them, items GetHuman-kandiceg may need:
Username, Email on Account, Phone Number on Account, Name of Account Holder, Country, Snapchat Version Type, and Device Used
Tip from another customer
If your email and password are changed on the account then there is no way to recover the account. This company has a very strict policy with recovering accounts and if anything is different then you cannot recover the account. You must have the original email or phone number on the account.
The issue in GetHuman-kandiceg's own words
My account has been hacked they are sending out snaps to everyone trying to get money in some app. They have changed my password and email and phone number, if you could please immediately help me fix this issue.
GetHuman-kandiceg did not yet indicate what Snapchat should do to make this right.
I have an issue with Snapchat too
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Snapchat

Customer service issue
Reported by GetHuman-kandiceg
Oct 12th, 2018 - 2 mons ago
I have an issue with Snapchat too
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Seen by 2 customers so far
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Timeline
GetHuman-kandiceg started working on this issue
Oct 12th 10:10pm