Hi, my company's snapchat was hacked. when i try to log in, it doesn't allow me to do s...

GetHuman1319942's customer service issue with Snapchat from October 2018

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Help with my Snapchat issue
First: share to improve GetHuman1319942's odds
Strength in numbers! Companies respond better when others are watching.
GetHuman1319942's next move: go to the Snapchat help center.
Snapchat doesn't have a customer phone number that is answered by an agent. Instead, GetHuman1319942 will want to follow the link below to head to their help center. We will check on GetHuman1319942 later to make sure it's all set or try to help escalate.
Before contacting them, items GetHuman1319942 may need:
Username, Email on Account, Phone Number on Account, Name of Account Holder, Country, Snapchat Version Type, and Device Used
Tip from another customer
If your email and password are changed on the account then there is no way to recover the account. This company has a very strict policy with recovering accounts and if anything is different then you cannot recover the account. You must have the original email or phone number on the account.
The issue in GetHuman1319942's own words
Hi, my company's snapchat was hacked. when i try to log in, it doesn't allow me to do so. Our email associated with the account was *****@***.com and when i hit reset password and put that email in, i'm not getting any reset links emailed to that email. That is the only email we've used for our social media accounts. The employee who set up our account is no longer with the company and her phone number is inactive to receive a text. Our only option is through email, but we are not receiving any reset password email from the account. please help me with this as a lot of our clients follow us on snapchat.
GetHuman1319942 did not yet indicate what Snapchat should do to make this right.
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Customer service issue
Reported by GetHuman1319942
Oct 11th, 2018 - 3 mons ago
I have an issue with Snapchat too
Not resolved
Seen by 2 customers so far
Similar issue to 17413 others
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GetHuman1319942 started working on this issue
Oct 11th, 2018 4:56pm