On October *th my Snapchat account “ makayla.ervin “ was hacked. What I thought was my...

GetHuman1318401's customer service issue with Snapchat from October 2018

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Help with my Snapchat issue
GetHuman1318401's next move: find and follow the right step-by-step guide.
Snapchat doesn't have a customer phone number that is answered by an agent. Instead, GetHuman1318401 will need to dig through the advice provided by Snapchat, other customers and consumer advocacy websites like GetHuman. Here are some instructions we've written for similar issues- hopefully GetHuman1318401 can let us know if they help or not.
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Top Tip from another customer
If your email and password are changed on the account then there is no way to recover the account. This company has a very strict policy with recovering accounts and if anything is different then you cannot recover the account. You must have the original email or phone number on the account.
The issue in GetHuman1318401's own words
On October *th my Snapchat account “ makayla.ervin “ was hacked. What I thought was my friend texted me and asked me for my number to help her do something with her Snapchat, and that all I had to do was send her the code that came to my phone. So I sent the code to her and the next thing I know is that I was hacked. And the number I send the code to said that all I could do to get my account back was to send them inappropriate pictures and videos. Then I called one of my friends and she said that there are multiple people getting hacked by the same person. * other of my friends got hacked and * of those friends know more people who have been getting hacked. I forgot to mention that the hacker changed all of the info in my Snapchat but that is obvious. I have hundreds of memories in my hacked Snapchat that I can’t afford to lose. I don’t want it to get to this point but if it gets bad enough then I will have to file a police report. To fix this issue I am hoping you can send me a link so reset the email and password that won’t delete any of my Snapchat memories. PLEASE contact me ASAP! You can contact me here:**Mobile Phone: (***) ***-*****Email: *****@***.com
GetHuman1318401 did not yet indicate what Snapchat should do to make this right.
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Snapchat

Customer service issue
Reported by GetHuman1318401
Oct 11th, 2018 - 2 years ago
Fixed
Seen by 4 customers so far
Similar issue to 17399 others
0 customers following this
Items needed
Username
Email on Account
Phone Number on Account
Name of Account Holder
Country
Snapchat Version Type
Device Used
Timeline
GetHuman1318401 started working on this issue
Oct 11th, 2018 1:26pm
GetHuman1318401 indicated the issue is not fixed yet.
Oct 12th, 2018 3:00pm
GetHuman1318401 indicated the issue is not fixed yet.
Oct 12th, 2018 5:02pm

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