When I last went on my snapchat I ad all my saved personal memorable snaps I’ve have ta...

GetHuman-hollydia's customer service issue with Snapchat from October 2018

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Help with my Snapchat issue
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Snapchat doesn't have a customer phone number that is answered by an agent. Instead, GetHuman-hollydia will need to dig through the advice provided by Snapchat, other customers and consumer advocacy websites like GetHuman. Here are some instructions we've written for similar issues- hopefully GetHuman-hollydia can let us know if they help or not.
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Username, Email on Account, Phone Number on Account, Name of Account Holder, Country, Snapchat Version Type, and Device Used
The issue in GetHuman-hollydia's own words
When I last went on my snapchat I ad all my saved personal memorable snaps I’ve have taken over many months. I went back onto my snapchat half an hour later to see that they had all vanished! Every single one of them had vanished and I am devasted! Loads of personal photos I have taken just gone. Never did it back up or ask me to back up any of my photos. So I am both upset and angry that it has done this, and that when I looked for help about it, it said they wouldn’t come back if they were backed up! Never once did I get asked or know that I had to back them up at all, so I’m very dissapointed and so so upset! That I have lost all my snaps. I want to know why this happened and why I cannot get my snaps back.

GetHuman-hollydia did not yet indicate what Snapchat should do to make this right.

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Snapchat

Customer service issue
Reported by GetHuman-hollydia
Oct 6th, 2018 - 2 years ago
Not resolved
Seen by 4 customers so far
Similar issue to 16936 others
0 customers following this

Timeline

GetHuman-hollydia started working on this issue
Oct 6th, 2018 2:07am

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