I received a text this morning from ***-***-**** asking for a recovery code because he...

GetHuman-unreal_f's customer service issue with Snapchat from October 2018

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Help with my Snapchat issue
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Snapchat doesn't have a customer phone number that is answered by an agent. Instead, GetHuman-unreal_f will need to dig through the advice provided by Snapchat, other customers and consumer advocacy websites like GetHuman. Here are some instructions we've written for similar issues- hopefully GetHuman-unreal_f can let us know if they help or not.
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Before contacting them, items GetHuman-unreal_f may need:
Username, Email on Account, Phone Number on Account, Name of Account Holder, Country, Snapchat Version Type, and Device Used
Top Tip from another customer
If your email and password are changed on the account then there is no way to recover the account. This company has a very strict policy with recovering accounts and if anything is different then you cannot recover the account. You must have the original email or phone number on the account.
The issue in GetHuman-unreal_f's own words
I received a text this morning from ***-***-**** asking for a recovery code because he accidentally sent it to the wrong number, so I carelessly sent him the code. My e-mail was immediately changed to *****@***.com, and my password was immediately changed as well. I am unable to access my account now, but a text from the same number was also sent to my best friend stating that the hacker no longer needed her account because she did not have a “For My Eyes Only” folder, and he gave her the password to which he had changed it to which was “hereyougo”. I tried to access my account with the same password, but I am still unable to gain access. I would like my account to be recovered and for any account associated with this number or e-mail address to be suspended. Thank you.

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Snapchat

Customer service issue
Reported by GetHuman-unreal_f
Oct 4th, 2018 - 2 years ago
Not resolved
Seen by 1 customer so far
Similar issue to 16804 others
0 customers following this

Timeline

GetHuman-unreal_f started working on this issue
Oct 4th, 2018 7:57pm