My wife and I shared a Snapchat together for over * years now and we both had our own i...
GetHuman-rramraj's customer service issue with Snapchat from October 2018
Help with my Snapchat issue
First: share to improve GetHuman-rramraj's odds
Strength in numbers! Companies respond better when others are watching.
GetHuman-rramraj's next move: go to the Snapchat help center.
Snapchat doesn't have a customer phone number that is answered by an agent. Instead, GetHuman-rramraj will want to follow the link below to head to their help center. We will check on GetHuman-rramraj later to make sure it's all set or try to help escalate.
Before contacting them, items GetHuman-rramraj may need:
Username, Email on Account, Phone Number on Account, Name of Account Holder, Country, Snapchat Version Type, and Device Used
The issue in GetHuman-rramraj's own words
My wife and I shared a Snapchat together for over * years now and we both had our own individual accounts also. But she passed last Friday in a motor vehicle accident and I never knew our shared account username or password. I don’t have access to her phone or email and I would really really like to have some of her photos for her memoir at the funeral on October **th. I know there are risks with that but I don’t have much photos from when we first started got married. Please please help me. I beg you guys to please help me.
GetHuman-rramraj did not yet indicate what Snapchat should do to make this right.
I have an issue with Snapchat too
How GetHuman-rramraj fixed the problem
We are waiting for GetHuman-rramraj to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Find similar issues & fixes
Follow other customers in the midst of the same issue or find a prior solution.