I had recently gotten a new phone and a new phone number because my previous phone had...

GetHuman-medison's customer service issue with Snapchat from September 2018

Help with my Snapchat issue
The issue in GetHuman-medison's own words
I had recently gotten a new phone and a new phone number because my previous phone had gotten damaged. When I try to sign in, it’s sending a verification code to my old phone, but I’m not able to access my old phone bcuz it is damaged. I would like to find another way to sign in and keep my account because I do not want to go through the hassle of making another account and adding everybody back.
GetHuman-medison did not yet indicate what Snapchat should do to make this right.
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Customer service issue
Reported by GetHuman-medison
Sep 28th, 2018 - 3 mons ago
I have an issue with Snapchat too
Seen by 2 customers so far
Similar issue to 16062 others
0 customers following this
Items needed
Email on Account
Phone Number on Account
Name of Account Holder
Snapchat Version Type
Device Used
GetHuman-medison started working on this issue
Sep 28th 7:41am
GetHuman-medison indicated the issue is not fixed yet.
Sep 28th 7:44am