I need my snapchat back I have all my pictures and everything on there. It is saying my...

GetHuman-keegante's customer service issue with Snapchat from September 2018

5 views | 16048 similar | 0 following
Help with my Snapchat issue
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GetHuman-keegante's next move: find and follow the right step-by-step guide.
Snapchat doesn't have a customer phone number that is answered by an agent. Instead, GetHuman-keegante will need to dig through the advice provided by Snapchat, other customers and consumer advocacy websites like GetHuman. Here are some instructions we've written for similar issues- hopefully GetHuman-keegante can let us know if they help or not.
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Before contacting them, items GetHuman-keegante may need:
Username, Email on Account, Phone Number on Account, Name of Account Holder, Country, Snapchat Version Type, and Device Used
Top Tip from another customer
If you account is disabled then you may not be able to get it back. Most accounts are disabled because of violating Zynga rules.
The issue in GetHuman-keegante's own words
I need my snapchat back I have all my pictures and everything on there. It is saying my snapchat password is invalid, I broke my phone and got a new one in the mail. And when I tried to log in it said it was invalid. If I changed it to something complicated I wouldn't know now because it would have been in my notes on my old phone. When I tried to type in my email and ph ok news number to send me a code it wouldn't let me cause I signed up so long ago I don't use that email nor use that number anymore so of course it won't let me do anything. I need to know how to get access back to my account, my account being username: keegantempleton. That's all I want is my account back and my pictures I just got my phone and can't get into it.

GetHuman-keegante did not yet indicate what Snapchat should do to make this right.

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Snapchat

Customer service issue
Reported by GetHuman-keegante
Sep 28th, 2018 - 2 years ago
Not resolved
Seen by 5 customers so far
Similar issue to 16048 others
0 customers following this

Timeline

GetHuman-keegante started working on this issue
Sep 28th, 2018 3:00am

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