Since August of ****, my streak with snapchat user AlexJ**** has disappeared multiple t...

GetHuman-ryleedo's customer service issue with Snapchat from September 2018

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The issue in GetHuman-ryleedo's own words
Since August of ****, my streak with snapchat user AlexJ**** has disappeared multiple times, once I had to message snapchat, & it was restored, BUT since then I have had to message snapchat *-* times about this. They emailed me that they could not restore the streak (which was close to ***) even though we snapchat EVERY SINGLE DAY. The timer icon never appeared once in the last * months & all of a sudden it disappeared & snapchat won’t do anything about it? This is not fair. We have kept this streak going for almost *** days & all of a sudden it goes away? I understand snapchat said they would restore it as a “one time courtesy“ but the disappearance was not our fault & seems to be a bug or glitch, because it has happened to a few of my other streaks too. It will disappear and reappear like it never left, but this time instead of coming back a new streak began. My boyfriend & I have had this streak since we first started dating in ****. I just want the streak to be restored. Please PLEASE restore it for us.... this is the only streak I care about, I’m not worried the others disappeared for no reason, just this one.
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Customer service issue
Reported by GetHuman-ryleedo
Sep 27th, 2018 - 3 mons ago
I have an issue with Snapchat too
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GetHuman-ryleedo started working on this issue
Sep 27th 8:40pm