Since August of ****, my streak with snapchat user AlexJ**** has disappeared multiple t...
GetHuman-ryleedo's customer service issue with Snapchat from September 2018
Help with my Snapchat issue
First: share to improve GetHuman-ryleedo's odds
Strength in numbers! Companies respond better when others are watching.
GetHuman-ryleedo's next move: go to the Snapchat help center.
Snapchat doesn't have a customer phone number that is answered by an agent. Instead, GetHuman-ryleedo will want to follow the link below to head to their help center. We will check on GetHuman-ryleedo later to make sure it's all set or try to help escalate.
Before contacting them, items GetHuman-ryleedo may need:
Username, Email on Account, Phone Number on Account, Name of Account Holder, Country, Snapchat Version Type, and Device Used
The issue in GetHuman-ryleedo's own words
Since August of ****, my streak with snapchat user AlexJ**** has disappeared multiple times, once I had to message snapchat, & it was restored, BUT since then I have had to message snapchat *-* times about this. They emailed me that they could not restore the streak (which was close to ***) even though we snapchat EVERY SINGLE DAY. The timer icon never appeared once in the last * months & all of a sudden it disappeared & snapchat won’t do anything about it? This is not fair. We have kept this streak going for almost *** days & all of a sudden it goes away? I understand snapchat said they would restore it as a “one time courtesy“ but the disappearance was not our fault & seems to be a bug or glitch, because it has happened to a few of my other streaks too. It will disappear and reappear like it never left, but this time instead of coming back a new streak began. My boyfriend & I have had this streak since we first started dating in ****. I just want the streak to be restored. Please PLEASE restore it for us.... this is the only streak I care about, I’m not worried the others disappeared for no reason, just this one.
GetHuman-ryleedo did not yet indicate what Snapchat should do to make this right.
I have an issue with Snapchat too
How GetHuman-ryleedo fixed the problem
We are waiting for GetHuman-ryleedo to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Find similar issues & fixes
Follow other customers in the midst of the same issue or find a prior solution.