Since August of ****, my streak with snapchat user AlexJ**** has disappeared multiple t...

GetHuman-ryleedo's customer service issue with Snapchat from September 2018

3 views
 | 
16010 similar
 | 
0 following
Help with my Snapchat issue
First: share to improve GetHuman-ryleedo's odds
Strength in numbers! Companies respond better when others are watching.
GetHuman-ryleedo's next move: go to the Snapchat help center.
Snapchat doesn't have a customer phone number that is answered by an agent. Instead, GetHuman-ryleedo will want to follow the link below to head to their help center. We will check on GetHuman-ryleedo later to make sure it's all set or try to help escalate.
Before contacting them, items GetHuman-ryleedo may need:
Username, Email on Account, Phone Number on Account, Name of Account Holder, Country, Snapchat Version Type, and Device Used
The issue in GetHuman-ryleedo's own words
Since August of ****, my streak with snapchat user AlexJ**** has disappeared multiple times, once I had to message snapchat, & it was restored, BUT since then I have had to message snapchat *-* times about this. They emailed me that they could not restore the streak (which was close to ***) even though we snapchat EVERY SINGLE DAY. The timer icon never appeared once in the last * months & all of a sudden it disappeared & snapchat won’t do anything about it? This is not fair. We have kept this streak going for almost *** days & all of a sudden it goes away? I understand snapchat said they would restore it as a “one time courtesy“ but the disappearance was not our fault & seems to be a bug or glitch, because it has happened to a few of my other streaks too. It will disappear and reappear like it never left, but this time instead of coming back a new streak began. My boyfriend & I have had this streak since we first started dating in ****. I just want the streak to be restored. Please PLEASE restore it for us.... this is the only streak I care about, I’m not worried the others disappeared for no reason, just this one.
GetHuman-ryleedo did not yet indicate what Snapchat should do to make this right.
I have an issue with Snapchat too
How GetHuman-ryleedo fixed the problem
We are waiting for GetHuman-ryleedo to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Do you have a customer issue as well?
We can help you get Snapchat's attention and get better help faster. Tap below to get started.
Having Snapchat issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
How would Snapchat email you?
This email address isn't valid
Follow this issue
See how GetHuman-ryleedo fixes it.
This email address isn't valid

Snapchat

Customer service issue
Reported by GetHuman-ryleedo
Sep 27th, 2018 - 21d ago
I have an issue with Snapchat too
Not resolved
Seen by 3 customers so far
Similar issue to 16010 others
0 customers following this
Follow this issue to see how it gets fixed
Timeline
GetHuman-ryleedo started working on this issue
Sep 27th 8:40pm