My niece passed away on April ** ****. Her username is Youngnakedsoul on Snapchat! her...

GetHuman1204812's customer service issue with Snapchat from September 2018

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The issue in GetHuman1204812's own words
My niece passed away on April ** ****. Her username is Youngnakedsoul on Snapchat! her family and loved ones have messaged her personal account as a way of us letting some of our grief out. Recently we realized our snap messages have been opened by someone, Someone has her account login and information and are keeping her account active they don’t post any videos or pictures but they are opening the messages we have sent! . And looking through our personal messages we’ve sent her Snapchat since she has passed. I know it’s weird maybe even morbid that we send her messages but the loss is so great and she is so missed that at times this has helped us with our grief! Her mother is disappointed, distraught and devastated to learn that someone close to her daughter has been logging into her account and looking at these messages that we have sent! We need that username and account info! There are memories of my niece with her daughter we wish to retrieve! If you need validation from us to show that we are her family we would be glad to email whatever document, we have a death certificate, we have a birth certificate and anything necessary to prove we are her family! But please contact us ASAP! This issue is disheartening to us! Thank you! My personal number is ***-***-**** I am her aunt! Abigail ortiz. Her mother my sister has no idea how Snapchat really works so I’m advocating for her, but I can also gladly give you her info once I’m contacted! Please please help us! This is urgent! We don’t know if the person has copied her pictures or used them for anything ilegal, or has used it to do something terrible with them! Thank you in advance for any help!
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Customer service issue
Reported by GetHuman1204812
Sep 26th, 2018 - 4 mons ago
I have an issue with Snapchat too
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Seen by 5 customers so far
Similar issue to 15824 others
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GetHuman1204812 started working on this issue
Sep 26th, 2018 1:36am