This your responsibility, not the consumer. Especially, when most of your users are minors.
GetHuman-raeevans's customer service issue with Snapchat from September 2018
Help with my Snapchat issue
The issue in GetHuman-raeevans's own words
I don’t have Snapchat, but my concern is how the service can be manipulated by other users. I saw someone send something to another person by editing the name on the snap and send it to another person. The person who received the snap thought it came from the sender when in actuality it didn’t, where are your safety guards? That can be very dangerous and hurtful to someone. You have these type of loop holes in place which don’t protect people. What can you do to fix this?
GetHuman-raeevans did not yet indicate what Snapchat should do to make this right.
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