My original snapchat account is j.kiersten and I can not remember the password. I have...

GetHuman-jkklinee's customer service issue with Snapchat from September 2018

Help with my Snapchat issue
The issue in GetHuman-jkklinee's own words
My original snapchat account is j.kiersten and I can not remember the password. I have since made a new account that i needed to use temporarily with the same phone number and email address used for the first I believe. I very badly want access to my original account and i don’t see any way i can do this myself, as resetting my password via email or phone number only resets the new account. Please help
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Customer service issue
Reported by GetHuman-jkklinee
Sep 22nd, 2018 - 2 mons ago
I have an issue with Snapchat too
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Seen by 3 customers so far
Similar issue to 15378 others
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Timeline
GetHuman-jkklinee started working on this issue
Sep 22nd 5:48pm
GetHuman-jkklinee indicated the issue is not fixed yet.
Sep 24th 3:11pm