I got my phone stolen about a month ago and I recently got a new cellphone and a new nu...
GetHuman-luissriv's customer service issue with Snapchat from September 2018
Help with my Snapchat issue
First: share to improve GetHuman-luissriv's odds
Strength in numbers! Companies respond better when others are watching.
What went wrong?
Waiting to see what went wrong with our suggestion for how to get Snapchat help.
Before contacting them, items GetHuman-luissriv may need:
Username, Email on Account, Phone Number on Account, Name of Account Holder, Country, Snapchat Version Type, and Device Used
The issue in GetHuman-luissriv's own words
I got my phone stolen about a month ago and I recently got a new cellphone and a new number and I downloaded snapchat so I attempted to log in I do know my username(luiss*rivera**) and my password(*****s*Q) the only issue is that it doesn’t recognize the phone so it sends a verification code to my old number that I no longer have so I tried everything and still can’t manage to log in I do know the Emil thats with that account so I tried to see if there was a way I can have that verification code sent through my email instead of my old number so at this point I need your help thank you, hope your afternoon is going well.
GetHuman-luissriv did not yet indicate what Snapchat should do to make this right.
I have an issue with Snapchat too
How GetHuman-luissriv fixed the problem
We are waiting for GetHuman-luissriv to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Find similar issues & fixes
Follow other customers in the midst of the same issue or find a prior solution.