My ex and I have always gone back and forth arguing and he got super jealous and hacked...

GetHuman-lacymaso's customer service issue with Snapchat from September 2018

Help with my Snapchat issue
Tip from another customer
If your email and password are changed on the account then there is no way to recover the account. This company has a very strict policy with recovering accounts and if anything is different then you cannot recover the account. You must have the original email or phone number on the account.
The issue in GetHuman-lacymaso's own words
My ex and I have always gone back and forth arguing and he got super jealous and hacked into my account, changed my password and for some reason my number and email were changed as well so I have no way into getting into my Snapchat. I have so many memories on that Snapchat and I have tried every method and I just need help, I can verify that account is mine in a heartbeat. I know everything That is on that Snapchat and I don’t want to lose it all because my ex decided to do this to me.
GetHuman-lacymaso did not yet indicate what Snapchat should do to make this right.
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Customer service issue
Reported by GetHuman-lacymaso
Sep 19th, 2018 - 6 mons ago
I have an issue with Snapchat too
Seen by 3 customers so far
Similar issue to 14909 others
0 customers following this
Items needed
Email on Account
Phone Number on Account
Name of Account Holder
Snapchat Version Type
Device Used
GetHuman-lacymaso started working on this issue
Sep 19th, 2018 12:40am
GetHuman-lacymaso indicated the issue is not fixed yet.
Sep 20th, 2018 1:03am