I’ve contacted snapchat about my account plenty of times. Login verification was not au...

GetHuman1147731's customer service issue with Snapchat from September 2018

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Top Tip from another customer
If your email and password are changed on the account then there is no way to recover the account. This company has a very strict policy with recovering accounts and if anything is different then you cannot recover the account. You must have the original email or phone number on the account.
The issue in GetHuman1147731's own words
I’ve contacted snapchat about my account plenty of times. Login verification was not authorized to be enabled on my account. My old phone number is connected to my snapchat. I contacted my carrier and asked them if they could retrieve the code for me. The guy I was speaking to let me know he can see the notifications that I’m sending to snapchat to the phone number but I cannot receive them on my cellular device because I do not have the number. I never generated a “back up code” because I didn’t want my account under two-step verification. They told me to contact Snapchat because there is nothing further they can do. Also, the information he’s receiving on his end is encrypted and not showing the exact content. I’ve also tried my email. *****@***.com which I’ve changed my password plenty of times using only my email. I’m not able to have the phone number again. I really want my account back because someone who has that number can access my account just using the phone and there’s valuable pictures from since I made it in. I did everything I could. I don’t want someone else to access my account.

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How do I recover a hacked account on Snapchat?What do I do if my Snapstreak disappeared on Snapchat?How do I recover my Snapchat account?Why is my Snapchat not working?
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Customer service issue
Reported by GetHuman1147731
Sep 15th, 2018 - 3 years ago
Not resolved
Seen by 2 customers so far
Similar issue to 14511 others
0 customers following this
Items needed
Email on Account
Phone Number on Account
Name of Account Holder
Snapchat Version Type
Device Used


GetHuman1147731 started working on this issue
Sep 15th, 2018 4:48pm