I downloaded the Bitmoji app but never connected it to snapchat and only used it for me...

GetHuman-nadzun's customer service issue with Snapchat from September 2018

31 views | 13804 similar | 0 following
Help with my Snapchat issue
GetHuman-nadzun's next move: find and follow the right step-by-step guide.
Snapchat doesn't have a customer phone number that is answered by an agent. Instead, GetHuman-nadzun will need to dig through the advice provided by Snapchat, other customers and consumer advocacy websites like GetHuman. Here are some instructions we've written for similar issues- hopefully GetHuman-nadzun can let us know if they help or not.
If time is of the essence or you are lost, we partner with a California-based expert help company with tech support available 24/7. Enjoy a $1 one-week trial membership and get help from a live person now: Talk now with an expert.
The issue in GetHuman-nadzun's own words
I downloaded the Bitmoji app but never connected it to snapchat and only used it for messages. For my Snapchat profile I didn’t have the ghost, I had the motion pictures where one took a few selfies and it was placed as their “profile picture.” It’s not until today, September *th ****, I realized it changed into the white ghost figure. I now have Bitmoji connected with Snapchat so I don’t have a “profile picture” but why did my pictures disappeared and is there any way of getting them back. I know it may sound silly or stupid but those pictures were taken before I was diagnosed with cancer and didn’t wanted to change my profile picture for that reason. Is there any way possible of getting them back?

GetHuman-nadzun did not yet indicate what Snapchat should do to make this right.

How GetHuman-nadzun fixed the problem

We are waiting for GetHuman-nadzun to fix the problem and share the solution with the rest of us customers.

Do you have a customer issue as well?
We can help you get Snapchat's attention and get better help faster. Tap below to get started.
Help from Real People?
If our free tools aren't enough, we partner with a US-based company with live tech support experts available 24/7. Take advantage of a $1 one-week trial membership and chat with an expert now.
Chat with a Live Expert
Having Snapchat issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid
Follow this issue
See how GetHuman-nadzun fixes it.
This email address isn't valid

Snapchat

Customer service issue
Reported by GetHuman-nadzun
Sep 10th, 2018 - 4 years ago
Fixed
Seen by 31 customers so far
Similar issue to 13804 others
0 customers following this
Items needed
Username
Email on Account
Phone Number on Account
Name of Account Holder
Country
Snapchat Version Type
Device Used

Timeline

GetHuman-nadzun started working on this issue
Sep 10th, 2018 2:24am
GetHuman-nadzun indicated the issue is not fixed yet.
Sep 11th, 2018 11:28am
GetHuman-nadzun indicated the issue is not fixed yet.
Sep 13th, 2018 3:25am
GetHuman-nadzun indicated the issue is not fixed yet.
Sep 13th, 2018 3:27am
GetHuman-nadzun indicated the issue is not fixed yet.
Sep 18th, 2018 6:22pm