My snapchat was logged into and then the email associated with the account was changed...

GetHuman-jehona's customer service issue with Snapchat from September 2018

Help with my Snapchat issue
Top Tip from another customer
If your email and password are changed on the account then there is no way to recover the account. This company has a very strict policy with recovering accounts and if anything is different then you cannot recover the account. You must have the original email or phone number on the account.
The issue in GetHuman-jehona's own words
My snapchat was logged into and then the email associated with the account was changed so I could not change the password. The number was also changed so now I have no access to my account. Yet this person has access to my private pictures and there’s nothing I can do and snapchat support is not responding to me.
GetHuman-jehona did not yet indicate what Snapchat should do to make this right.
I have an issue with Snapchat too
How GetHuman-jehona fixed the problem
I am still waiting for customer support to respond to me. I fixed it by contacting snapchat on Twitter.
Please help with my Snapchat issue
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Customer service issue
Reported by GetHuman-jehona
Sep 8th, 2018 - 9 mons ago
I have an issue with Snapchat too
Fixed
GetHuman-jehona shared how to fix
Seen by 16 customers so far
Similar issue to 13582 others
0 customers following this
Items needed
Username
Email on Account
Phone Number on Account
Name of Account Holder
Country
Snapchat Version Type
Device Used
Timeline
GetHuman-jehona started working on this issue
Sep 8th, 2018 6:07am
GetHuman-jehona indicated the issue is not fixed yet.
Sep 8th, 2018 7:17am
GetHuman-jehona indicated the issue is not fixed yet.
Sep 9th, 2018 10:30am
GetHuman-jehona confirmed the issue is fixed. Hooray!
Sep 11th, 2018 12:33pm