I updated the app and it deleted ALL OF MY SAVED SNAPCHATS IN THE CHAT. I want them bac...

GetHuman-skylarku's customer service issue with Snapchat from September 2018

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The issue in GetHuman-skylarku's own words
I updated the app and it deleted ALL OF MY SAVED SNAPCHATS IN THE CHAT. I want them back. figure out how to reset my account because I am pissed.
GetHuman-skylarku did not yet indicate what Snapchat should do to make this right.
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Customer service issue
Reported by GetHuman-skylarku
Sep 4th, 2018 - a yr ago
I have an issue with Snapchat too
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Seen by 2 customers so far
Similar issue to 13111 others
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GetHuman-skylarku started working on this issue
Sep 4th, 2018 11:29am