When I upgraded my phone and tried to sign into snapchat, it said both my phone number...

GetHuman-ashdelp's customer service issue with Snapchat from September 2018

Help with my Snapchat issue
The issue in GetHuman-ashdelp's own words
When I upgraded my phone and tried to sign into snapchat, it said both my phone number and my email were not verified. I believe when I set up my snapchat I signed up through Facebook. I tried looking through Facebook to see if there is a way to link my snapchat back to my original account but haven't been able to find a way. I haven't been able to access my account with the username ashweepeehehe*, so made a new snapchat account adelponte* to see if I could somehow regain access to the original account and haven't had any luck. I would really like my old account back if that's possible. Due to this I have lost all my memories and snapchat friends, which is causing me to lose interest in snapchat altogether. I hope there is some way to recover my old account so I can start snapping again.
GetHuman-ashdelp did not yet indicate what Snapchat should do to make this right.
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Customer service issue
Reported by GetHuman-ashdelp
Sep 21st, 2018 - 6 mons ago
I have an issue with Snapchat too
Fixed
Seen by 3 customers so far
Similar issue to 15305 others
0 customers following this
Items needed
Username
Email on Account
Phone Number on Account
Name of Account Holder
Country
Snapchat Version Type
Device Used
Timeline
GetHuman-ashdelp started working on this issue
Sep 21st, 2018 10:28pm
GetHuman-ashdelp shared this issue with friends on Facebook
Sep 21st, 2018 10:30pm
GetHuman-ashdelp indicated the issue is not fixed yet.
Sep 21st, 2018 10:30pm