Me and my cousin both just got the new iPhone today, different carriers and all, but we...

GetHuman-erinkraf's customer service issue with Snapchat from September 2018

3 views
 | 
15285 similar
 | 
0 following
Help with my Snapchat issue
First: share to improve GetHuman-erinkraf's odds
Strength in numbers! Companies respond better when others are watching.
GetHuman-erinkraf's next move: go to the Snapchat help center.
Snapchat doesn't have a customer phone number that is answered by an agent. Instead, GetHuman-erinkraf will want to follow the link below to head to their help center. We will check on GetHuman-erinkraf later to make sure it's all set or try to help escalate.
The issue in GetHuman-erinkraf's own words
Me and my cousin both just got the new iPhone today, different carriers and all, but we’re both having the same issue, we bought the new iPhone SX Max and when we logged on to our Snapchat accounts we noticed the camera Is very zoomed in on the front face cam versus the iPhone * or * or previous iPhone. We’re not sure if it’s just because of the new phone and maybe their isn’t an update to help that yet but we were just wondering and wanted to let you know Incase you guys could fix it. It’s really annoying and would be much appreciated, you loose a few inches of room so it’s hard to take a picture with someone on the front cam because it’s so zoomed in naturally, please help!!
GetHuman-erinkraf did not yet indicate what Snapchat should do to make this right.
I have an issue with Snapchat too
How GetHuman-erinkraf fixed the problem
We are waiting for GetHuman-erinkraf to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Do you have a customer issue as well?
We can help you get Snapchat's attention and get better help faster. Tap below to get started.
Having Snapchat issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
How would Snapchat email you?
This email address isn't valid
Follow this issue
See how GetHuman-erinkraf fixes it.
This email address isn't valid

Snapchat

Customer service issue
Reported by GetHuman-erinkraf
Sep 21st, 2018 - 6 mons ago
I have an issue with Snapchat too
Not resolved
Seen by 3 customers so far
Similar issue to 15285 others
0 customers following this
Follow this issue to see how it gets fixed
Items needed
Username
Email on Account
Phone Number on Account
Name of Account Holder
Country
Snapchat Version Type
Device Used
Timeline
GetHuman-erinkraf started working on this issue
Sep 21st, 2018 8:08pm