My teen daughter made the very stupid but now frightening mistake of sending inappropri...

GetHuman-bobolbba's customer service issue with Snapchat from August 2018

Help with my Snapchat issue
The issue in GetHuman-bobolbba's own words
My teen daughter made the very stupid but now frightening mistake of sending inappropriate photos of hereelf to someone she doesn't even know on Snapchat back in May. This person has now made a fake Instagram account showing my child's photos(nothing bad about these...her face shows though). She was told about this account by others. *She had blocked the Snapchat user back in May because he began bullying her. When told about this fake Instagram account she unblocked him & contacted him to ask him to delete the Instagram account. At this point he began threatening her that if she didn't send him more inappropriate photos, he would put the ones he already had on the fake Instagram account. Is there any way to have this person removed from Snapchat, or to f*nd out where this person is to know what law enforcement agency to contact to go after them? *Unfortunately, my child doesn't know any specifics of the person...*Please help us...we are SO afraid this person will go through with their threats!!
GetHuman-bobolbba did not yet indicate what Snapchat should do to make this right.
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Customer service issue
Reported by GetHuman-bobolbba
Aug 28th, 2018 - 3 mons ago
I have an issue with Snapchat too
Fixed
Seen by 10 customers so far
Similar issue to 12489 others
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Timeline
GetHuman-bobolbba started working on this issue
Aug 28th 2:55pm
GetHuman-bobolbba indicated the issue is not fixed yet.
Aug 28th 7:30pm
GetHuman-bobolbba indicated the issue is not fixed yet.
Aug 28th 7:33pm