Permanent locked on Snapchat

GetHuman-katlyn_h's customer service issue with Snapchat from August 2018

13 views | 12484 similar | 0 following
Help with my Snapchat issue
GetHuman-katlyn_h's next move: find and follow the right step-by-step guide.
Snapchat doesn't have a customer phone number that is answered by an agent. Instead, GetHuman-katlyn_h will need to dig through the advice provided by Snapchat, other customers and consumer advocacy websites like GetHuman. Here are some instructions we've written for similar issues- hopefully GetHuman-katlyn_h can let us know if they help or not.
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Top Tip from another customer
If you account is disabled then you may not be able to get it back. Most accounts are disabled because of violating Zynga rules.
The issue in GetHuman-katlyn_h's own words
Unlock my account ... On Sunday August **th ****, I was updating my birthday on snapchat. I accidentally put my birth year for ****. Snapchat has locked my account because it thinks I am Zero years of age. My Birthdate is **********. How can I get my account unlocked?!
They do not realize that after I updated my birthday it permanently locked me out of the account because it says I am * years old.
Undo what I did on the birthday information and allow me to access my account again.
I have taken ***,*** plus photos and use the app daily
I have tried changing my password and logging in with the username and logging in with email and it is still locked. Snapchat help says try after ** hours and it is still locked.
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Snapchat

Snapchat
Customer service issue
Reported by GetHuman-katlyn_h
Aug 28th, 2018 - 3 years ago
Fixed
Seen by 13 customers so far
Similar issue to 12484 others
0 customers following this
Items needed
Username
Email on Account
Phone Number on Account
Name of Account Holder
Country
Snapchat Version Type
Device Used

Timeline

GetHuman-katlyn_h started working on this issue
Aug 28th, 2018 2:08pm
GetHuman-katlyn_h indicated the issue is not fixed yet.
Aug 29th, 2018 2:38pm
GetHuman-katlyn_h indicated the issue is not fixed yet.
Aug 29th, 2018 2:40pm
GetHuman-katlyn_h indicated the issue is not fixed yet.
Aug 29th, 2018 2:40pm
GetHuman-katlyn_h indicated the issue is not fixed yet.
Aug 30th, 2018 2:34am
GetHuman-katlyn_h indicated the issue is not fixed yet.
Aug 30th, 2018 9:36pm
GetHuman-katlyn_h indicated the issue is not fixed yet.
Aug 31st, 2018 4:46pm

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