A message was sent from a Lenix Docky to a friend of my sons Lynnly. I have a picture o...

GetHuman-angelsm's customer service issue with Snapchat from August 2018

Help with my Snapchat issue
The issue in GetHuman-angelsm's own words
A message was sent from a Lenix Docky to a friend of my sons Lynnly. I have a picture of this message that I can send if needed. The message says to "Go die in a hole". This message has caused quite the problem between three eleven year olds. And no one is spilling who sent this message. The blame continues to be passed around. I, as a parent would like to get to the bottom of this message and who sent it. I personally don't have a Snapchat account. But I would like to see what can be resolved on Snapchat's end. Is there a way to see who sent this message?
GetHuman-angelsm did not yet indicate what Snapchat should do to make this right.
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Customer service issue
Reported by GetHuman-angelsm
Aug 28th, 2018 - 4 mons ago
I have an issue with Snapchat too
Fixed
Seen by 5 customers so far
Similar issue to 12449 others
0 customers following this
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Timeline
GetHuman-angelsm started working on this issue
Aug 28th 3:22am
GetHuman-angelsm indicated the issue is not fixed yet.
Aug 28th 5:02pm
GetHuman-angelsm indicated the issue is not fixed yet.
Aug 29th 3:20pm
GetHuman-angelsm indicated the issue is not fixed yet.
Aug 29th 3:21pm