Hello, my name is Richard Lewis and my Fianc* name is Ashley Rouse. We just recently di...

GetHuman1044589's customer service issue with Snapchat from August 2018

3 views | 12431 similar | 0 following
Help with my Snapchat issue
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Snapchat doesn't have a customer phone number that is answered by an agent. Instead, GetHuman1044589 will need to dig through the advice provided by Snapchat, other customers and consumer advocacy websites like GetHuman. Here are some instructions we've written for similar issues- hopefully GetHuman1044589 can let us know if they help or not.
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The issue in GetHuman1044589's own words
Hello, my name is Richard Lewis and my Fianc* name is Ashley Rouse. We just recently discovered that our under age daughter whom is only ** years old has been receiving and sending explicit pictures of herself and her close friends. We are devastated by this and knew we had to contact the friends parents who are also under age. While beginning to show the pictures on our daughters account that had pictures of the parents we are talking to, someone signed her out of the account. It wasn’t our daughter because all sources of technology have been taken from her. We believe one of the friends got wind and knew how to sign her out quickly to stop us from proceeding to inform the other parents, that indeed want to see the photos and have ever right to. We are extremely worried for our daughter as well as her closest friends. Is there a way we can get into her account through the company because our daughter will not tell us the password. Please contact us immediately so that we may know how to proceed. Thank you for your time.

GetHuman1044589 did not yet indicate what Snapchat should do to make this right.

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Customer service issue
Reported by GetHuman1044589
Aug 28th, 2018 - 3 years ago
Seen by 3 customers so far
Similar issue to 12431 others
0 customers following this
Items needed
Email on Account
Phone Number on Account
Name of Account Holder
Snapchat Version Type
Device Used


GetHuman1044589 started working on this issue
Aug 28th, 2018 12:24am
GetHuman1044589 indicated the issue is not fixed yet.
Aug 28th, 2018 1:45am

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