Hello, my name is Richard Lewis and my Fianc* name is Ashley Rouse. We just recently di...

GetHuman1044589's customer service issue with Snapchat from August 2018

Help with my Snapchat issue
The issue in GetHuman1044589's own words
Hello, my name is Richard Lewis and my Fianc* name is Ashley Rouse. We just recently discovered that our under age daughter whom is only ** years old has been receiving and sending explicit pictures of herself and her close friends. We are devastated by this and knew we had to contact the friends parents who are also under age. While beginning to show the pictures on our daughters account that had pictures of the parents we are talking to, someone signed her out of the account. It wasn’t our daughter because all sources of technology have been taken from her. We believe one of the friends got wind and knew how to sign her out quickly to stop us from proceeding to inform the other parents, that indeed want to see the photos and have ever right to. We are extremely worried for our daughter as well as her closest friends. Is there a way we can get into her account through the company because our daughter will not tell us the password. Please contact us immediately so that we may know how to proceed. Thank you for your time.
GetHuman1044589 did not yet indicate what Snapchat should do to make this right.
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Customer service issue
Reported by GetHuman1044589
Aug 28th, 2018 - 4 mons ago
I have an issue with Snapchat too
Fixed
Seen by 3 customers so far
Similar issue to 12431 others
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Timeline
GetHuman1044589 started working on this issue
Aug 28th 12:24am
GetHuman1044589 indicated the issue is not fixed yet.
Aug 28th 1:45am