Me and hunter*henson** have had a snap streak for almost two years now, we lost it at...

GetHuman-paiton's customer service issue with Snapchat from August 2018

Help with my Snapchat issue
The issue in GetHuman-paiton's own words
Me and hunter*henson** have had a snap streak for almost two years now, we lost it at *** days and we only lost it because something glitched. We both send constant pictures throughout the day to make sure we don’t lose it. This snap streak means a whole lot to us and we would like to get it back please. We know it was a glitch because the morning I went to send a snap it said *** and then later that night, after a whole day of snapping back in fourth it went to a snap streak of * days. Which in order for us to lose our streak it would not have went to four days. It was a glitch and I’ve tried to explain it over the snap chat feature for snap support but it sends me an automated message and it does not actually look into this problem the way I feel like it should be. Snap streaks are had to have and after having one for almost two years I feel like this is an instance that should be further looked into. Thank you for your help.
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Customer service issue
Reported by GetHuman-paiton
Aug 27th, 2018 - 3 mons ago
I have an issue with Snapchat too
Fixed
Seen by 7 customers so far
Similar issue to 12411 others
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Timeline
GetHuman-paiton started working on this issue
Aug 27th 9:45pm
GetHuman-paiton indicated the issue is not fixed yet.
Aug 28th 1:03am
GetHuman-paiton indicated the issue is not fixed yet.
Aug 28th 1:03am
GetHuman-paiton indicated the issue is not fixed yet.
Aug 28th 1:05am
GetHuman-paiton indicated the issue is not fixed yet.
Aug 29th 1:52pm