I went to get on my Snapchat and it was gone. I did not write any of my information dow...

GetHuman1042066's customer service issue with Snapchat from August 2018

Help with my Snapchat issue
Tip from another customer
If your email and password are changed on the account then there is no way to recover the account. This company has a very strict policy with recovering accounts and if anything is different then you cannot recover the account. You must have the original email or phone number on the account.
The issue in GetHuman1042066's own words
I went to get on my Snapchat and it was gone. I did not write any of my information down because I had it saved on my phone. I use the same password just in different arrangements with most of my accounts I tried all those passwords and it did not work. I tried to recover my account and it told me my phone number was no good and that I could not send it to either of the only two email accounts I have but I only use one the other one is only because I had to set it up to get my phone. So I don't know how to get my account back. It is important to me then I get my account back because of the pictures that I have on it. The phone number that I used to set it up with is *** ******* and the email address that I use is *****@***.com I cannot remember my username because a friend of mine help me set it up. I had my son go in and see if he could tell me what my username was and he told me I was gone on his thing. So therefore I feel as if I have been hacked and may have even lost my account
GetHuman1042066 did not yet indicate what Snapchat should do to make this right.
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Customer service issue
Reported by GetHuman1042066
Aug 27th, 2018 - 3 mons ago
I have an issue with Snapchat too
Fixed
Seen by 10 customers so far
Similar issue to 12366 others
0 customers following this
Items needed
Username
Email on Account
Phone Number on Account
Name of Account Holder
Country
Snapchat Version Type
Device Used
Timeline
GetHuman1042066 started working on this issue
Aug 27th 4:08pm
GetHuman1042066 shared this issue with your circles on Google+
Aug 27th 4:09pm
GetHuman1042066 indicated the issue is not fixed yet.
Aug 30th 11:05pm
GetHuman1042066 indicated the issue is not fixed yet.
Aug 30th 11:08pm
GetHuman1042066 indicated the issue is not fixed yet.
Aug 30th 11:30pm
GetHuman1042066 indicated the issue is not fixed yet.
Aug 30th 11:31pm
GetHuman1042066 indicated the issue is not fixed yet.
Aug 30th 11:35pm