I went to get on my Snapchat and it was gone. I did not write any of my information dow...
GetHuman1042066's customer service issue with Snapchat from August 2018
Help with my Snapchat issue
Tip from another customer
If your email and password are changed on the account then there is no way to recover the account. This company has a very strict policy with recovering accounts and if anything is different then you cannot recover the account. You must have the original email or phone number on the account.
The issue in GetHuman1042066's own words
I went to get on my Snapchat and it was gone. I did not write any of my information down because I had it saved on my phone. I use the same password just in different arrangements with most of my accounts I tried all those passwords and it did not work. I tried to recover my account and it told me my phone number was no good and that I could not send it to either of the only two email accounts I have but I only use one the other one is only because I had to set it up to get my phone. So I don't know how to get my account back. It is important to me then I get my account back because of the pictures that I have on it. The phone number that I used to set it up with is *** ******* and the email address that I use is *****@***.com I cannot remember my username because a friend of mine help me set it up. I had my son go in and see if he could tell me what my username was and he told me I was gone on his thing. So therefore I feel as if I have been hacked and may have even lost my account
GetHuman1042066 did not yet indicate what Snapchat should do to make this right.
I have an issue with Snapchat too
How GetHuman1042066 fixed the problem
We are waiting for GetHuman1042066 to fix the problem and share the solution with the rest of us customers.
Please help with my Snapchat issue
Find similar issues & fixes
Follow other customers in the midst of the same issue or find a prior solution.