My streak with my boyfriend (username td*trace) disappeared sometime between *am and *a...

GetHuman-sugarall's customer service issue with Snapchat from August 2018

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The issue in GetHuman-sugarall's own words
My streak with my boyfriend (username td*trace) disappeared sometime between *am and *am. I was staying the night at his house and our streak did not yet have the hour glass, but I made him snap me at *am and I snapped him as to retain our streak. I watched it go from ** to ** on both of our phones. * hours later, when we woke up at *am, the streak was gone. It showed it was good for another ** hours, so I feel like here is a mistake either in the app, coding, or perhaps the services at the time and I should not have lost my streak, since I did everything to keep it.
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Customer service issue
Reported by GetHuman-sugarall
Aug 27th, 2018 - 4 mons ago
I have an issue with Snapchat too
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Seen by 3 customers so far
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GetHuman-sugarall started working on this issue
Aug 27th 12:06am