Snapchat Customer Service Issues

Dear Snapchat developers and executives, I am reaching out to suggest two new features for the upcoming snap update which I believe many others would appreciate as well. 1. It would be beneficial to have the ability to add people based on proximity without the need for the other person to open the snap and without the add by location feature. As a newcomer to my school, this would help me make friends more efficiently. 2. Another useful feature would be the ability to see the exact time when people view your stories. This is to satisfy people's curiosity about who is interested in their stories and who is not, as the current list order is not very informative. Thank you for considering these suggestions. Implementing these features could potentially lead to increased user engagement and profitability for Snapchat. If you need further feedback, please feel free to contact me on my Snapchat at ryan_s2020. Sincerely, Ryan S.

I am currently using my account under the username karinaa.xo, which I have been using for quite some time now. Unfortunately, I have forgotten my password and no longer have access to the email or phone number linked to my account. I recently obtained a new phone number and can no longer access the Gmail account on file. I am still using Snapchat, but with my new phone, I am hesitant to log out in case I can't log back in. If you could provide me with a code, I am willing to verify my identity by sending a picture of myself associated with the email. I really want to keep my current Snapchat account as I've had it for a while and prefer not to create a new one. I have attempted to recover the Gmail account but lack access, making it challenging to resolve this matter. Please assist me in any way possible. Thank you.

My daughter, who does not use Snapchat, discovered that a boy from school created a Snapchat account using her name and is sending inappropriate messages to classmates. I am unfamiliar with social media and need guidance as no one in my family uses it except my wife and me on Facebook. The account created is KamryGerth5, resembling my daughter's name. However, messages come from Robin.sandu33, which I don't recognize. I am unsure if it's case-sensitive. The boy confessed to other kids about the fake account targeting my daughter. I seek advice on getting the account removed and if Snapchat can identify the person who created it.

Dear Mr. Evan Thomas Spiegel, I am Sunny Noh from the secretariat of APEC Global Networking Program for Young Entrepreneurs. Our event is scheduled for October 25-27, [redacted], at the Intercontinental Seoul Coex in the Republic of Korea. Before I delve into details about our program, let me introduce our main organization, the Small & Medium Business Corporation (SBC). This non-profit, government-funded organization supports Korean SMEs through various programs to enhance their global competitiveness. Under the theme "Startups, Globally Connected," our program aims to provide networking opportunities for Korean young entrepreneurs to connect with well-known investors and share success stories in the Fourth Industrial Revolution era. We are interested in having you speak at our conference on October 25, [redacted], given your experience as the founder of Snapchat. We appreciate your consideration and offer to cover your travel expenses, including business class flights, a two-night stay at the 5-star Intercontinental Seoul Coex, and an honorarium of USD 3,[redacted]. Please see the attached program for more information. Thank you for your time, and we hope to hear from you soon. Sunny Noh Secretariat of APEC Global Networking Program for Young Entrepreneurs

I am facing an issue with retrieving my Snapchat account. I did not write down my login details as they were saved on my phone. Despite trying different password variations used for my accounts, none of them worked. When attempting to recover my account, it stated that my phone number was invalid and I couldn't send the recovery information to either of my email accounts, though I mostly use one. The other email was set up just for my phone. I am concerned about the pictures on my account which make it imperative for me to regain access. The phone number associated with the account is [redacted] and the email is [redacted] Unfortunately, I cannot recall my username as it was set up by a friend. After asking my son to check, it seems my account is not accessible, leading me to suspect a possible hack and potential loss of my account.

Hunter_Henson17 and I have been maintaining a snap streak for nearly two years, reaching [redacted] days. Unfortunately, the streak was lost due to a glitch. We regularly exchange pictures throughout the day to keep it going. The snap streak is significant to us, and we are eager to have it reinstated. The glitch occurred when the streak inexplicably dropped from [redacted] to 4 days after a day of consistent snapping. I have tried contacting Snap Support, but only receive automated responses that do not address the issue properly. Snap streaks are challenging to maintain, especially one nearing two years, and I believe this situation warrants further investigation. Thank you for your assistance.

Hello, I am Richard Lewis, and my fiancé is Ashley Rouse. We recently discovered that our 15-year-old daughter has been exchanging explicit photos with her friends. As we tried to show these images to the parents of the friends involved, our daughter's account was mysteriously signed out. We suspect one of the friends may have intervened. We are concerned for our daughter's well-being and want to access her account, as she is not sharing the password with us. Please advise on how to proceed. Thank you.

After logging out of my Snapchat to create a new account with the same phone number, I'm unable to access my old account because it says my password is incorrect. When I try to use the phone number recovery option, it claims it's not the verified phone number, even though it's the only one I've had for years. Since my old email account is no longer valid, I can't verify via email either. Despite deleting the new account and changing the phone number, I'm still locked out of my old one. The username for my old account was "scynthia1" and the associated email was "[redacted]"

My teenage daughter foolishly sent inappropriate photos to a stranger on Snapchat in May, and they have now created a fake Instagram account using her photos. She blocked the person on Snapchat due to bullying but unblocked them after learning about the fake account to request its removal. The situation escalated when the person demanded more inappropriate photos under threat of posting the existing ones. We are concerned for her safety and unsure how to proceed without knowing the individual's identity. We need assistance in dealing with this issue before it worsens.

This story is quite intense, but could be a turning point for my relationship. Tonight, my boyfriend and I had a serious argument which almost led to breaking up. After an emotional 4 hours, we managed to reconcile and reach a fragile truce, unsure of where we truly stand. Some weeks back, I jokingly mentioned that losing our pink double heart (💕) would devastate me. Upon calming down from our fight, we realized that the double heart is missing. He remains my top priority, and I need this heart to reassure him of this and salvage our relationship. It is crucial for him to know he still holds a special place both on and off Snapchat and that the disappearance of the heart is not a sign to end things. I am genuinely pleading for help as I've heard stories of lost streaks being recovered, and I desperately need this heart restored.

My boyfriend and I have a daily snap streak that was at [redacted], but suddenly it dropped to 3 around 10 minutes ago. We didn't do anything to lose the streak, so we are looking to get it fixed. My username is sammy_boeskk and his is nash_rutter. The email linked to my account is [redacted] My phone number is [redacted], and I am from the USA. I go by Sammy Boeskool. The Snapchat version involved is 10.33.1, and the device used was my iPhone 6.

Subject: Report of Fake Snapchat Account for a Minor Login ID: rachelambeau I am reaching out to bring to your attention an unauthorized Snapchat account belonging to a minor. The account under the login ID rachelambeau is being used by an individual other than the rightful owner, a 15-year-old child who lacks permission to operate a Snapchat account. This unauthorized access not only raises safety concerns but also indicates the creation of a fake account. As the mother of the minor user, I urge you to promptly disable this account. Despite our efforts following guidance from your help desk, the situation remains unresolved. I am deeply troubled by my daughter's attempts to use Snapchat covertly. Your immediate intervention in this matter is greatly appreciated. I anticipate your prompt response. Thank you for your anticipated support in addressing this issue.

I recently updated my Snapchat, and now I can't find any of my chats with anyone. This is a huge problem for me as I use Snapchat daily to communicate with people, and I often need to refer back to old messages. While group messages are still there, I'm worried about losing individual conversations. Is there a way to undo this or fix it, even just for one or two people in my recent contacts on Snapchat? I would really appreciate any help with this issue.

I have been encountering difficulties with recovering my Snapchat account. Unfortunately, I forgot my password, and some of my information like my phone number and email were not provided. Consequently, I am now unable to access my account, which is distressing as it contains all my cherished memories, photos, and friends. Creating a new account would mean losing all of this, so I am hoping for assistance in retrieving my password to regain access to my account and not lose everything.

My Snapchat account was hacked on 8/28. Despite my attempts to change my password, the hacker altered all my personal details, including my phone number and email. Consequently, I am unable to recover access to my account. I received a suspicious text from someone pretending to be from Snapchat, asking for my "my eyes only" password. This raised red flags since Snapchat wouldn't request this information. Furthermore, an email from Snapchat indicated my account was last accessed from an iPhone X in Indianapolis, while I actually use an iPhone 8+ in Murrieta, California. This situation has left me concerned for my safety as I have private memories in the account. With the hacker changing my contact information, I am unsure how to prove my ownership and address this security breach.

I am disappointed in the explicit images used as story options. I understand the appeal of using such images for attention, but they should not be mandatory. While I enjoy using Snapchat for communication, not all users appreciate pornographic content, some even actively avoiding it. It would be more respectful to give users the choice to view such content rather than being confronted with it when browsing stories. Perhaps a redesign could address this issue. I believe many users share this sentiment, as shown by the petition from a year ago. Snapchat should consider the diverse audience it serves rather than relying on sensationalism to drive profits.

Hi, my name is Pearl Wright. Recently, my phone reset, and all my apps, including Snapchat, got deleted. I've made several attempts to recover my account without success. I can provide you with a possible phone number I used for Snapchat, which is [redacted]. Additionally, I can share other personal details such as my birthdate (8/01/03) and some of my Snapchat friends like @tusscam and Destiny. I've had my Snapchat account for a long time and I'm hoping to retrieve it rather than creating a new one. If needed, I can also answer security questions. Thank you for your assistance. My password for "my eyes only" is [redacted]. Your help is highly appreciated.

I am reaching out regarding my daughter's Snapchat account, unicornfairy124, that was created by her aunt. The account was linked to her Musically account. Unfortunately, she had an unsettling experience with a user going by bearcat545, who claimed to be 15. The individual made inappropriate comments and sent explicit images. We are seeking your assistance in obtaining the full chat log and any pictures sent between the two parties for legal purposes. We are considering involving the authorities. Any help you can provide would be greatly appreciated. Thank you. -James Brassington

Dear Reader, I am reaching out for help and understanding. Recently, I learned about my ex-boyfriend's tragic death eight months ago, with his body discovered just this week. Coping without him has been incredibly difficult, as he was my first love and the person I cared for deeply. Though our communication was cut off on Snapchat when he blocked me before his passing, I am desperate to access his account to revisit our conversations and shared memories. This would mean a lot to me and bring me closer to him in this trying time. I long for the comfort of our past exchanges and moments shared. I appeal to your empathy and ask for assistance in recovering access to his account. Your kindness in helping me reconnect with his digital presence would provide some solace amidst my profound loss. Warm regards, Shannon

Recently, my boyfriend and I broke up, and I discovered he had accessed my account on his phone. After changing the password, I realized I had forgotten it when a friend tried to log in. Despite numerous attempts to reset it, including using my phone number and email, I encountered issues due to an old or invalid email and a phone number that wasn't linked to the account. The account holds treasured memories with friends and family, and I am eager to regain access. I have a good idea of the password and previous ones, which I hope can help in recovering the account. I understand it may be challenging to verify my ownership, but I have various information that can support my claim. I would greatly appreciate any assistance in retrieving my account. Thank you for your help.