Hello, my snap username is katadelaine and my email is *****@***.com. My friend whose u...

GetHuman1033962's customer service issue with Snapchat from August 2018

Help with my Snapchat issue
The issue in GetHuman1033962's own words
Hello, my snap username is katadelaine and my email is *****@***.com. My friend whose username is mrrobinette and I have lost our ** day snapstreak on Monday *******. We have a screenshot of the history of our snaps that show that we did in fact snap on Monday. We have snapped everyday since then as well which brings our total from ** days to ** days. We have worked hard on this streak and since we had the photo evidence on our side, we would greatly appreciate if you could please restore our streak. If you would like, I can send you the photo if you contact the email I provided above. Please help us out.
GetHuman1033962 did not yet indicate what Snapchat should do to make this right.
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Customer service issue
Reported by GetHuman1033962
Aug 25th, 2018 - 3 mons ago
I have an issue with Snapchat too
Fixed
Seen by 5 customers so far
Similar issue to 12065 others
0 customers following this
Items needed
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Snapchat Version Type
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Timeline
GetHuman1033962 started working on this issue
Aug 25th 1:31am
GetHuman1033962 indicated the issue is not fixed yet.
Aug 25th 1:32am
GetHuman1033962 indicated the issue is not fixed yet.
Aug 25th 2:54am
GetHuman1033962 indicated the issue is not fixed yet.
Aug 26th 4:22am