I have rebooted my phone, changed my internet, cleared my data and cache, I have done e...

GetHuman-annacier's customer service issue with Snapchat from August 2018

Help with my Snapchat issue
The issue in GetHuman-annacier's own words
I was trying to view my friends stories. ... I have rebooted my phone, changed my internet, cleared my data and cache, I have done everything and it keeps saying problem with connection please retry. I cannot view my friends stories and I know they are my friend or it wouldn't let me message them. I cannot view snaps. I can see what people message me but I cannot see pictures they send me. I need this problem fixed. It's making me so upset cause I have used Snapchat for * years and it has never done this to me before. Can u please help?
This was frustrating because I have been trying to view my friends stories for about a week and it hasn't been working.
They could make this right by helping me figure out how to fix it.
I have been a customer for about * years.
I have tried to restart my phone, delete the app and reinstall it, clear cache, clear data, force stop, force stop Google play, clear cache on Google play, switched internet.
I have an issue with Snapchat too
How GetHuman-annacier fixed the problem
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Customer service issue
Reported by GetHuman-annacier
Aug 24th, 2018 - 4 mons ago
I have an issue with Snapchat too
Fixed
Seen by 14 customers so far
Similar issue to 12041 others
0 customers following this
Items needed
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Name of Account Holder
Country
Snapchat Version Type
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Timeline
GetHuman-annacier started working on this issue
Aug 24th 10:01pm
GetHuman-annacier indicated the issue is not fixed yet.
Aug 24th 10:05pm
GetHuman-annacier indicated the issue is not fixed yet.
Aug 31st 1:52am
GetHuman-annacier indicated the issue is not fixed yet.
Aug 31st 1:53am
GetHuman-annacier indicated the issue is not fixed yet.
Aug 31st 1:53am
GetHuman-annacier indicated the issue is not fixed yet.
Aug 31st 1:53am
GetHuman-annacier indicated the issue is not fixed yet.
Aug 31st 1:53am
GetHuman-annacier indicated the issue is not fixed yet.
Aug 31st 1:55am
GetHuman-annacier indicated the issue is not fixed yet.
Sep 1st 8:39pm