I have rebooted my phone, changed my internet, cleared my data and cache, I have done e...

GetHuman-annacier's customer service issue with Snapchat from August 2018

17 views | 12041 similar | 0 following
Help with my Snapchat issue
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Snapchat doesn't have a customer phone number that is answered by an agent. Instead, GetHuman-annacier will need to dig through the advice provided by Snapchat, other customers and consumer advocacy websites like GetHuman. Here are some instructions we've written for similar issues- hopefully GetHuman-annacier can let us know if they help or not.
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The issue in GetHuman-annacier's own words
I was trying to view my friends stories. ... I have rebooted my phone, changed my internet, cleared my data and cache, I have done everything and it keeps saying problem with connection please retry. I cannot view my friends stories and I know they are my friend or it wouldn't let me message them. I cannot view snaps. I can see what people message me but I cannot see pictures they send me. I need this problem fixed. It's making me so upset cause I have used Snapchat for * years and it has never done this to me before. Can u please help?
This was frustrating because I have been trying to view my friends stories for about a week and it hasn't been working.
They could make this right by helping me figure out how to fix it.
I have been a customer for about * years.
I have tried to restart my phone, delete the app and reinstall it, clear cache, clear data, force stop, force stop Google play, clear cache on Google play, switched internet.
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Snapchat

Snapchat on my phone.
Customer service issue
Reported by GetHuman-annacier
Aug 24th, 2018 - 3 years ago
Fixed
Seen by 17 customers so far
Similar issue to 12041 others
0 customers following this
Items needed
Username
Email on Account
Phone Number on Account
Name of Account Holder
Country
Snapchat Version Type
Device Used

Timeline

GetHuman-annacier started working on this issue
Aug 24th, 2018 10:01pm
GetHuman-annacier indicated the issue is not fixed yet.
Aug 24th, 2018 10:05pm
GetHuman-annacier indicated the issue is not fixed yet.
Aug 31st, 2018 1:52am
GetHuman-annacier indicated the issue is not fixed yet.
Aug 31st, 2018 1:53am
GetHuman-annacier indicated the issue is not fixed yet.
Aug 31st, 2018 1:53am
GetHuman-annacier indicated the issue is not fixed yet.
Aug 31st, 2018 1:53am
GetHuman-annacier indicated the issue is not fixed yet.
Aug 31st, 2018 1:53am
GetHuman-annacier indicated the issue is not fixed yet.
Aug 31st, 2018 1:55am
GetHuman-annacier indicated the issue is not fixed yet.
Sep 1st, 2018 8:39pm

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