I received a notification letting me now I had a new friend who added me. Then when I c...

GetHuman-jrotc's customer service issue with Snapchat from August 2018

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GetHuman-jrotc's next move: go to the Snapchat help center.
Snapchat doesn't have a customer phone number that is answered by an agent. Instead, GetHuman-jrotc will want to follow the link below to head to their help center. We will check on GetHuman-jrotc later to make sure it's all set or try to help escalate.
Before contacting them, items GetHuman-jrotc may need:
Username, Email on Account, Phone Number on Account, Name of Account Holder, Country, Snapchat Version Type, and Device Used
Tip from another customer
If your email and password are changed on the account then there is no way to recover the account. This company has a very strict policy with recovering accounts and if anything is different then you cannot recover the account. You must have the original email or phone number on the account.
The issue in GetHuman-jrotc's own words
I received a notification letting me now I had a new friend who added me. Then when I cjeacked almost all my messages were own except for * and when I blocked that user I did not accept I immediately blocked them. It normally shows hi * names te big black bold one taht Norman shows up then their @ whatever and it didn’t have one. All my messages were open except for * I know I didn’t own them bc I didn’t open a single message today I only viewed story and if I didn’t open them ** w ago I wasn’t going to open them now. Plus they were all opened hung down from new to old except *
GetHuman-jrotc did not yet indicate what Snapchat should do to make this right.
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Customer service issue
Reported by GetHuman-jrotc
Aug 23rd, 2018 - 4 mons ago
I have an issue with Snapchat too
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Seen by 2 customers so far
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Timeline
GetHuman-jrotc started working on this issue
Aug 23rd 10:04pm