I LOST ALL MY CHATS!!! I just updated snapchat and suddenly all my saved chats were gon...

GetHuman-norahm's customer service issue with Snapchat from August 2018

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Help with my Snapchat issue
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Username, Email on Account, Phone Number on Account, Name of Account Holder, Country, Snapchat Version Type, and Device Used
GetHuman-norahm's next move: go to the Snapchat help center.
Snapchat doesn't have a customer phone number that is answered by an agent. Instead, GetHuman-norahm will want to follow the link below to head to their help center. We will check on GetHuman-norahm later to make sure it's all set or try to help escalate.
The issue in GetHuman-norahm's own words
I LOST ALL MY CHATS!!! I just updated snapchat and suddenly all my saved chats were gone except the groupchats! I have tuns of pictures and memories, pictures and other important stuff saved in my snapchat-chats. PLEASE GIVE ME MY CHATS BACK!! Sounds stupid, but they mean a lot to me!
GetHuman-norahm did not yet indicate what Snapchat should do to make this right.
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Snapchat

Customer service issue
Reported by GetHuman-norahm
Aug 22nd, 2018 - a mon ago
I have an issue with Snapchat too
Not resolved
Seen by 11 customers so far
Similar issue to 11727 others
1 customer following this
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Timeline
GetHuman-norahm started working on this issue
Aug 22nd 9:16am