Someome hacked my account @bobbibemyname

GetHuman-graves_b's customer service issue with Snapchat from August 2018

Help with my Snapchat issue
Tip from another customer
If your email and password are changed on the account then there is no way to recover the account. This company has a very strict policy with recovering accounts and if anything is different then you cannot recover the account. You must have the original email or phone number on the account.
The issue in GetHuman-graves_b's own words
The problem: Someome hacked my account @bobbibemyname
GetHuman-graves_b did not yet indicate what Snapchat should do to make this right.
I have an issue with Snapchat too
How GetHuman-graves_b fixed the problem
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Customer service issue
Reported by GetHuman-graves_b
Aug 22nd, 2018 - 3 mons ago
I have an issue with Snapchat too
Fixed
Seen by 6 customers so far
Similar issue to 11717 others
0 customers following this
Items needed
Username
Email on Account
Phone Number on Account
Name of Account Holder
Country
Snapchat Version Type
Device Used
Timeline
GetHuman-graves_b started working on this issue
Aug 22nd 6:15am
GetHuman-graves_b indicated the issue is not fixed yet.
Aug 22nd 3:59pm
GetHuman-graves_b indicated the issue is not fixed yet.
Aug 23rd 7:25am