account was hacked and i no longer have access to the account. number and email was changed

GetHuman-trillin's customer service issue with Snapchat from August 2018

Help with my Snapchat issue
Tip from another customer
If your email and password are changed on the account then there is no way to recover the account. This company has a very strict policy with recovering accounts and if anything is different then you cannot recover the account. You must have the original email or phone number on the account.
The issue in GetHuman-trillin's own words
The problem: account was hacked and i no longer have access to the account. number and email was changed
GetHuman-trillin did not yet indicate what Snapchat should do to make this right.
I have an issue with Snapchat too
How GetHuman-trillin fixed the problem
We are waiting for GetHuman-trillin to fix the problem and share the solution with the rest of us customers.
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Customer service issue
Reported by GetHuman-trillin
Aug 22nd, 2018 - a mon ago
I have an issue with Snapchat too
Fixed
Seen by 6 customers so far
Similar issue to 11711 others
0 customers following this
Items needed
Username
Email on Account
Phone Number on Account
Name of Account Holder
Country
Snapchat Version Type
Device Used
Timeline
GetHuman-trillin started working on this issue
Aug 22nd 4:51am
GetHuman-trillin indicated the issue is not fixed yet.
Aug 22nd 5:57am
GetHuman-trillin indicated the issue is not fixed yet.
Aug 22nd 6:16am
GetHuman-trillin indicated the issue is not fixed yet.
Aug 22nd 6:16am
GetHuman-trillin indicated the issue is not fixed yet.
Aug 22nd 6:17am