someone hacked my account and changed my phone number and email address I have pictures...

GetHuman1021553's customer service issue with Snapchat from August 2018

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If your email and password are changed on the account then there is no way to recover the account. This company has a very strict policy with recovering accounts and if anything is different then you cannot recover the account. You must have the original email or phone number on the account.
The issue in GetHuman1021553's own words
someone hacked my account and changed my phone number and email address I have pictures of my dead grandmother on the account and I really don't want to loose this account please help
GetHuman1021553 did not yet indicate what Snapchat should do to make this right.
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Customer service issue
Reported by GetHuman1021553
Aug 22nd, 2018 - 3 mons ago
I have an issue with Snapchat too
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Seen by 2 customers so far
Similar issue to 11691 others
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Items needed
Username
Email on Account
Phone Number on Account
Name of Account Holder
Country
Snapchat Version Type
Device Used
Timeline
GetHuman1021553 started working on this issue
Aug 22nd 2:04am