My friend received a setchy text message from some random number and her snap chat was hacked

GetHuman-katperry's customer service issue with Snapchat from August 2018

2 views
 | 
11690 similar
 | 
0 following
Help with my Snapchat issue
First: share to improve GetHuman-katperry's odds
Strength in numbers! Companies respond better when others are watching.
GetHuman-katperry's next move: go to the Snapchat help center.
Snapchat doesn't have a customer phone number that is answered by an agent. Instead, GetHuman-katperry will want to follow the link below to head to their help center. We will check on GetHuman-katperry later to make sure it's all set or try to help escalate.
Tip from another customer
If your email and password are changed on the account then there is no way to recover the account. This company has a very strict policy with recovering accounts and if anything is different then you cannot recover the account. You must have the original email or phone number on the account.
The issue in GetHuman-katperry's own words
The problem: My friend received a setchy text message from some random number and her snap chat was hacked
GetHuman-katperry did not yet indicate what Snapchat should do to make this right.
I have an issue with Snapchat too
How GetHuman-katperry fixed the problem
We are waiting for GetHuman-katperry to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Do you have a customer issue as well?
We can help you get Snapchat's attention and get better help faster. Tap below to get started.
Having Snapchat issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
How would Snapchat email you?
This email address isn't valid
Follow this issue
See how GetHuman-katperry fixes it.
This email address isn't valid

Snapchat

Customer service issue
Reported by GetHuman-katperry
Aug 22nd, 2018 - 3 mons ago
I have an issue with Snapchat too
Not resolved
Seen by 2 customers so far
Similar issue to 11690 others
0 customers following this
Follow this issue to see how it gets fixed
Items needed
Username
Email on Account
Phone Number on Account
Name of Account Holder
Country
Snapchat Version Type
Device Used
Timeline
GetHuman-katperry started working on this issue
Aug 22nd 2:03am