My friend received a setchy text message from some random number and her snap chat was hacked
GetHuman-katperry's customer service issue with Snapchat from August 2018
Help with my Snapchat issue
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GetHuman-katperry's next move: go to the Snapchat help center.
Snapchat doesn't have a customer phone number that is answered by an agent. Instead, GetHuman-katperry will want to follow the link below to head to their help center. We will check on GetHuman-katperry later to make sure it's all set or try to help escalate.
If your email and password are changed on the account then there is no way to recover the account. This company has a very strict policy with recovering accounts and if anything is different then you cannot recover the account. You must have the original email or phone number on the account.
The issue in GetHuman-katperry's own words
The problem: My friend received a setchy text message from some random number and her snap chat was hacked
GetHuman-katperry did not yet indicate what Snapchat should do to make this right.
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