I got a new phone and went to log in and they wanted to verify. That would be fine exce...
GetHuman1007957's customer service issue with Snapchat from August 2018
Help with my Snapchat issue
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Snapchat doesn't have a customer phone number that is answered by an agent. Instead, GetHuman1007957 will need to dig through the advice provided by Snapchat, other customers and consumer advocacy websites like GetHuman. Here are some instructions we've written for similar issues- hopefully GetHuman1007957 can let us know if they help or not.
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Before contacting them, items GetHuman1007957 may need:
Username, Email on Account, Phone Number on Account, Name of Account Holder, Country, Snapchat Version Type, and Device Used
The issue in GetHuman1007957's own words
I got a new phone and went to log in and they wanted to verify. That would be fine except I don’t have that number anymore! This is insane! I logged in with the correct email and password. Also my email is still the same as information Snapchat has so why is the only option to send a code to her phone number I do not have anymore? This can’t seriously be your policy? I was told that nothing can be done and I would have to make a new account. This is completely unacceptable! I will not except that as an answer, I have pictures and videos of my recently deceased mother on my Snapchat as well as pictures of my son with my deceased mother and our trip to Disney etc. These are completely in valuable and I will Not lose them over an extremely flawed a policy that needs to be revisited and the complete ineptitude and snap chats part to not think this policy through. This should be an easy undertaking for any person in IT as I said I will not except that I have lost all of my data as a response
GetHuman1007957 did not yet indicate what Snapchat should do to make this right.
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