I got a new phone and went to log in and they wanted to verify. That would be fine exce...
GetHuman1007957's customer service issue with Snapchat from August 2018
2 views | 11280 similar | 0 following
Help with my Snapchat issue
First: share to improve GetHuman1007957's odds
Strength in numbers! Companies respond better when others are watching.
GetHuman1007957's next move: find and follow the right step-by-step guide.
Snapchat doesn't have a customer phone number that is answered by an agent. Instead, GetHuman1007957 will need to dig through the advice provided by Snapchat, other customers and consumer advocacy websites like GetHuman. Here are some instructions we've written for similar issues- hopefully GetHuman1007957 can let us know if they help or not.
If you don't see a guide here that matches the problem you are having, please see if Snapchat has better answers for you: Snapchat Help Center
If time is of the essence or you are lost, we partner with a California-based expert help company with tech support available 24/7. Enjoy a $1 one-week trial membership and get help from a live person now: Talk now with an expert.
Before contacting them, items GetHuman1007957 may need:
Username, Email on Account, Phone Number on Account, Name of Account Holder, Country, Snapchat Version Type, and Device Used
The issue in GetHuman1007957's own words
I got a new phone and went to log in and they wanted to verify. That would be fine except I don’t have that number anymore! This is insane! I logged in with the correct email and password. Also my email is still the same as information Snapchat has so why is the only option to send a code to her phone number I do not have anymore? This can’t seriously be your policy? I was told that nothing can be done and I would have to make a new account. This is completely unacceptable! I will not except that as an answer, I have pictures and videos of my recently deceased mother on my Snapchat as well as pictures of my son with my deceased mother and our trip to Disney etc. These are completely in valuable and I will Not lose them over an extremely flawed a policy that needs to be revisited and the complete ineptitude and snap chats part to not think this policy through. This should be an easy undertaking for any person in IT as I said I will not except that I have lost all of my data as a response
GetHuman1007957 did not yet indicate what Snapchat should do to make this right.
I have an issue with Snapchat too
How GetHuman1007957 fixed the problem
We are waiting for GetHuman1007957 to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Find similar issues & fixes
Follow other customers in the midst of the same issue or find a prior solution.
We can help you get Snapchat's attention and get better help faster. Tap below to get started.
Help from Real People?
If our free tools aren't enough, we partner with a US-based company with live tech support experts available 24/7. Take advantage of a $1 one-week trial membership and chat with an expert now.