I got a new phone and went to log in and they wanted to verify. That would be fine exce...

GetHuman1007957's customer service issue with Snapchat from August 2018

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Snapchat doesn't have a customer phone number that is answered by an agent. Instead, GetHuman1007957 will need to dig through the advice provided by Snapchat, other customers and consumer advocacy websites like GetHuman. Here are some instructions we've written for similar issues- hopefully GetHuman1007957 can let us know if they help or not.

How do I recover a hacked account on Snapchat?What do I do if my Snapstreak disappeared on Snapchat?How do I recover my Snapchat account?Why is my Snapchat not working?

If you don't see a guide here that matches the problem you are having, please see if Snapchat has better answers for you: Snapchat Help Center

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Before contacting them, items GetHuman1007957 may need:

Username, Email on Account, Phone Number on Account, Name of Account Holder, Country, Snapchat Version Type, and Device Used

The issue in GetHuman1007957's own words

I got a new phone and went to log in and they wanted to verify. That would be fine except I don’t have that number anymore! This is insane! I logged in with the correct email and password. Also my email is still the same as information Snapchat has so why is the only option to send a code to her phone number I do not have anymore? This can’t seriously be your policy? I was told that nothing can be done and I would have to make a new account. This is completely unacceptable! I will not except that as an answer, I have pictures and videos of my recently deceased mother on my Snapchat as well as pictures of my son with my deceased mother and our trip to Disney etc. These are completely in valuable and I will Not lose them over an extremely flawed a policy that needs to be revisited and the complete ineptitude and snap chats part to not think this policy through. This should be an easy undertaking for any person in IT as I said I will not except that I have lost all of my data as a response

GetHuman1007957 did not yet indicate what Snapchat should do to make this right.

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I logged out of snapchat and when i went to log in it said i need to verify my ph...So I got a new phone and they made me reset my number so I went to log into snapc...I got a new phone and phone number but i can't log into snapchat on my new phone...I got a new phone and tried logging into my snapchat. Because I got a new number...I got a new phone today and it's saying I need to verify my Snapchat with my old...I got a new phone and when I downloaded Snapchat on my new phone I couldn’t log i...My old phone broke so I got a new phone and my Snapchat I'd still verified with t...I recently got a new phone with a new number, I installed Snapchat, but when I we...I had got a new phone and when I went to download Snapchat it just made a new acc...

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Customer service issue

Reported by GetHuman1007957

Aug 18th, 2018 - a yr ago

I have an issue with Snapchat too

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Seen by 2 customers so far

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GetHuman1007957 started working on this issue

Aug 18th, 2018 4:24pm