I got a new phone and went to log in and they wanted to verify. That would be fine exce...

GetHuman1007957's customer service issue with Snapchat from August 2018

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Username, Email on Account, Phone Number on Account, Name of Account Holder, Country, Snapchat Version Type, and Device Used
The issue in GetHuman1007957's own words
I got a new phone and went to log in and they wanted to verify. That would be fine except I don’t have that number anymore! This is insane! I logged in with the correct email and password. Also my email is still the same as information Snapchat has so why is the only option to send a code to her phone number I do not have anymore? This can’t seriously be your policy? I was told that nothing can be done and I would have to make a new account. This is completely unacceptable! I will not except that as an answer, I have pictures and videos of my recently deceased mother on my Snapchat as well as pictures of my son with my deceased mother and our trip to Disney etc. These are completely in valuable and I will Not lose them over an extremely flawed a policy that needs to be revisited and the complete ineptitude and snap chats part to not think this policy through. This should be an easy undertaking for any person in IT as I said I will not except that I have lost all of my data as a response
GetHuman1007957 did not yet indicate what Snapchat should do to make this right.
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Snapchat

Customer service issue
Reported by GetHuman1007957
Aug 18th, 2018 - a yr ago
I have an issue with Snapchat too
Not resolved
Seen by 2 customers so far
Similar issue to 11280 others
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Timeline
GetHuman1007957 started working on this issue
Aug 18th, 2018 4:24pm