People*friends are telling me either by someone’s Snapchat account*phone number (callin...

GetHuman1007079's customer service issue with Snapchat from August 2018

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Help with my Snapchat issue
GetHuman1007079's next move: find and follow the right step-by-step guide.
Snapchat doesn't have a customer phone number that is answered by an agent. Instead, GetHuman1007079 will need to dig through the advice provided by Snapchat, other customers and consumer advocacy websites like GetHuman. Here are some instructions we've written for similar issues- hopefully GetHuman1007079 can let us know if they help or not.
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The issue in GetHuman1007079's own words
People*friends are telling me either by someone’s Snapchat account*phone number (calling)*text messages... that they added me, but I am not receiving*getting it... I tried deleting so many photos and videos and I have no idea why it’s not working... and I don’t think it’s got to do anything with that... I need you to help me by figuring out the problem and why it’s not working... because I don’t want it to happen again... if you can fix that I would appreciate that so much... but I need new people and more people following*adding me... I did everything... pls as soon as possible let me know why it’s not working... I would like it when I get notifications that someone added me... but I don’t... I can add them and they get it, but I don’t get when friends add me... pls and thank you fix this problem... by telling me why bc I did everything... pls and thank you
GetHuman1007079 did not yet indicate what Snapchat should do to make this right.
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Snapchat

Customer service issue
Reported by GetHuman1007079
Aug 18th, 2018 - a yr ago
I have an issue with Snapchat too
Fixed
Seen by 4 customers so far
Similar issue to 11240 others
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Items needed
Username
Email on Account
Phone Number on Account
Name of Account Holder
Country
Snapchat Version Type
Device Used
Timeline
GetHuman1007079 started working on this issue
Aug 18th, 2018 5:38am
GetHuman1007079 indicated the issue is not fixed yet.
Aug 18th, 2018 1:57pm
GetHuman1007079 indicated the issue is not fixed yet.
Aug 18th, 2018 1:59pm