Please tell me how can I recover me old account. And please give me a solution which is easily understandable and implemented. I hope you will suffice with the credibility of your company.

GetHuman-ronikmal's customer service issue with Snapchat from August 2018

Help with my Snapchat issue
The issue in GetHuman-ronikmal's own words
I had my my account logged out for some reasons and when I tried to log back in, I had forgotten the password and then I clicked on the button “forgot password”. I punched in the verified email that was used in the account and recovered the password. When I went back on the log in page and filled the username and password, it altogether opened an another account. A new account... yes. Because I could see my other account when I typed it on the search bar. Please take some steps in informing me and letting me know on how to retrieve*recover my account.
GetHuman-ronikmal did not yet indicate what Snapchat should do to make this right.
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Customer service issue
Reported by GetHuman-ronikmal
Aug 13th, 2018 - 7 mons ago
I have an issue with Snapchat too
Fixed
Seen by 11 customers so far
Similar issue to 10747 others
0 customers following this
Items needed
Username
Email on Account
Phone Number on Account
Name of Account Holder
Country
Snapchat Version Type
Device Used
Timeline
GetHuman-ronikmal started working on this issue
Aug 13th, 2018 3:30pm
GetHuman-ronikmal indicated the issue is not fixed yet.
Aug 13th, 2018 4:54pm
GetHuman-ronikmal indicated the issue is not fixed yet.
Aug 13th, 2018 4:56pm
GetHuman-ronikmal indicated the issue is not fixed yet.
Aug 13th, 2018 5:01pm
GetHuman-ronikmal indicated the issue is not fixed yet.
Aug 14th, 2018 3:59am