I received an email from Snapchat earlier tonight that stated **“It looks like someone...

GetHuman-ginabugg's customer service issue with Snapchat from August 2018

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Help with my Snapchat issue
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Before contacting them, items GetHuman-ginabugg may need:
Username, Email on Account, Phone Number on Account, Name of Account Holder, Country, Snapchat Version Type, and Device Used
Tip from another customer
If your email and password are changed on the account then there is no way to recover the account. This company has a very strict policy with recovering accounts and if anything is different then you cannot recover the account. You must have the original email or phone number on the account.
The issue in GetHuman-ginabugg's own words
I received an email from Snapchat earlier tonight that stated **“It looks like someone logged into your account from a device "iPhone X" on August **, **** at **:**:** EDT. The login took place somewhere near Freehold, NJ, United States (IP * ***.***.***.***).”** After changing my password I was told from contacts on my account that they received photos of me (that were saved in my “memories” including indecent ones) where the hacker also impersonated me and attempted to solicite nude photos from my contacts. One of which was not even my “friend” until the hacker accepted all of the pending friend requests in my inbox. Is there anyway to track this person down and make sure they don’t have access to my account anymore? Also am I able to press charges if so? I’m grateful from how quickly I was contacted by Snapchat. Any help from here on out will be very much appreciated.
GetHuman-ginabugg did not yet indicate what Snapchat should do to make this right.
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Customer service issue
Reported by GetHuman-ginabugg
Aug 11th, 2018 - 7 mons ago
I have an issue with Snapchat too
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Seen by 3 customers so far
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GetHuman-ginabugg started working on this issue
Aug 11th, 2018 6:36am